Privacy Policy
We appreciate your interest in our website. Protecting your personal data is very important to us.
In this privacy policy, we inform you about the type, scope, and purpose of processing personal data when you use our website.
1. Access data / Hosting
When you visit our website, data (so-called server log files) is automatically collected, which your browser transmits to our server or to Shopify:
- Visited page
- Date and time
- Amount of data transferred
- Referrer URL
- Browser type and browser version
- Operating system
- IP address (shortened/anonymized)
Legal basis:
Legitimate interest in stability, fraud prevention, and functionality.
Our website is operated by:
Shopify Inc.
151 O’Connor Street
Ground Floor
Ottawa, Ontario K2P 2L8
Canada
Further information on data protection can be found here:
https://www.shopify.com/legal/privacy
2. Cookies & Consent Management
Our website uses cookies to provide features and improve the user experience.
Types of cookies:
• Essential cookies (e.g. shopping cart, checkout functions)
• Functional and statistical cookies (Shopify Analytics)
• Marketing cookies (only with consent)
Legal basis:
• Performance of a contract
• Legitimate interests
• Consent via cookie banner
You can disable cookies in your browser; however, this may lead to functional limitations.
3. Making contact
When you contact us via our contact form or by email, we process your information to handle your request.
Legal basis:
- Pre-contractual measures
- General communication and customer service
Data will be deleted as soon as your request has been fully processed, unless statutory retention periods apply.
4. Customer Account & Orders
When you open a customer account or place an order, we process the following data:
• Name
• Billing and delivery address
• E-mail address
• Phone number (optional)
• Order data
Legal basis:
Performance of a contract.
Data is stored in accordance with commercial and tax law requirements and subsequently deleted.
5. Payment processing
Payments are processed via Shopify Payments and other selected payment providers.
For this purpose, the following data may be transmitted:
• Name
• Billing address
• Payment details
• Order information
Legal basis:
Performance of a contract.
We do not store full payment details on our own servers.
Further information on data protection can be found in Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy
6. Shipping & Logistics
To deliver your order, we transmit the necessary data (name, address, and telephone number if applicable) to our warehouse or shipping partners.
Legal basis:
Performance of a contract.
7. Analysis & Statistics
We use basic Shopify analytics features to optimize our website (e.g., page views and visitor numbers).
The data collected is anonymized and not personally identifiable.
Legal basis:
Legitimate interests.
We may use advertising and analytics tools such as Meta Pixel, Google Ads conversion tracking, and Shopify Analytics to improve our services and marketing performance.
8. Your rights
Depending on your place of residence, you may have rights regarding access, correction, deletion, restriction, portability, and objection relating to your personal data.
You may have the following rights:
• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object
• Right to withdraw consent
• Right to lodge a complaint
Requests may be sent to:
info@bywalnutgrove.com
9. Storage duration
Personal data is stored only as long as necessary for the respective purpose or as required by statutory retention periods.
Links to our guidelines
General Terms and Conditions
https://bywalnutgrove.com/pages/terms-of-service
Shipping policy
https://bywalnutgrove.com/pages/shipping-policy
Return & Refund Policy
https://www.bywalnutgrove.com/pages/refund-policy
Privacy Policy
https://www.bywalnutgrove.com/pages/privacy-policy
Transactions policy
https://www.bywalnutgrove.com/pages/transactions-policy
10. Company information
Shop Name: Walnut Grove (Part of Gratitude Group)
Company Registration Number: 320841629
Business address:
312 W 2nd Street, Casper, WY 82601, United States
Warehouse address:
801 Lake St E, Wayzata, MN 55391, United States
📧 Email: info@bywalnutgrove.com
📞 Phone: +1 980 417 2401
Contact form: https://www.bywalnutgrove.com/pages/contact